Refund policy

Return and Refund Policy

At Pink Bruises, we do not accept returns. Here's why and how we ensure your satisfaction:

Important Reminder:

No refunds during sales: Items purchased during a sale or promotional period are non-refundable. However, you may be eligible for an exchange if the product is damaged or defective.
No order cancellations during sales: Orders placed during a sale or promotional period cannot be canceled under any circumstances.
Unboxing video required: Please record a video while receiving your parcel and opening it.
Ensure the video shows the seal intact before unboxing and continues until the parcel is fully opened.
If the seal is broken upon delivery, do not accept the parcel and inform us immediately.
Claims without an unboxing video will not be entertained as per our policy.

 

Return Shipping Costs

Customers are responsible for return shipping fees.
Retain proof of postage for tracking purposes, as we are not liable for lost returns.

Exchange Process

Once your returned product is received and inspected, we will notify you via email.
Approved exchange will be initiated within 7-10 business days.
Sale items and promotional purchases are final sales and cannot be exchanged, refunded, or canceled.

Damaged or Defective Products

If your product arrives damaged or defective, email us at pinkbruisess@gmail.com within 48 hours of delivery.
Include clear photos of the product and packaging.
We’ll arrange a replacement or exchange, but refunds will not be processed for sale items.
For further assistance, reach out to us at pinkbruisess@gmail.com. We are here to ensure your experience with Pink Bruisess is nothing short of exceptional!